Open: Mon - Sat 12 – 3pm & 6pm – 11pm, Sun 12 - 3pm & 6pm - 10:30pm Food Served: Mon - Sat 12 – 2:30pm & 6:30pm – 8:30pm, Sun 12 - 2.:30pm & 6:30 - 8pm
Open: Mon - Sat 12 – 3pm & 6pm – 11pm, Sun 12 - 3pm & 6pm - 10:30pm
Food Served: Mon - Sat 12 – 2:30pm & 6:30pm – 8:30pm, Sun 12 - 2.:30pm & 6:30 - 8pm
Click for Opening Times
Open
Mon - Sat 12 – 3pm & 6pm – 11pm,
Sun 12 - 3pm & 6pm - 10:30pm
Food Served
Mon - Sat 12 – 2:30pm & 6:30pm – 8:30pm,
Sun 12 - 2.:30pm & 6:30 - 8pm
Thank you for choosing to book with The New Inn in Coleford. We are an independent business and look forward to welcoming you very soon and for you to enjoy your stay in Mid Devon together with our food, drink and hospitality.
When you make this booking, you are entering an agreement with us. Please read our terms and conditions below.
Guests may book in advance or on arrival. Rooms are subject to availability and The New Inn reserves the right to refuse any booking for good reason. Accommodation must be paid for when booking. Final settlement is required on your departure should you incur any additional costs during your stay. Should guests check out and not settle their account The New Inn reserves the right to charge the booking card the cost of the unpaid items: in addition to a fee to cover the additional administration required.
The price for accommodation is inclusive of VAT and may or may not include breakfast: depending upon the details of the booking made. All extras such as additional meals, drinks, etc are available at an additional cost. Our best prices are for bookings made direct through our website or by contacting us direct.
The New Inn is a Grade II listed building with parts dating from the 14th century, so not all of our walls are straight, nor our floors level. The accommodation is arranged over two floors, with the bar, restaurant and 2 letting rooms on the ground floor, the other letting rooms being on the first floor. We have an Access Statement which can be viewed on request or through our website - please phone to make further enquiries. We are unable to offer disability features in the bedrooms.
You will be asked to provide a credit/debit card at the time of the booking to secure your reservation. Full payment will be taken when you book the room(s). By booking you are authorising the further debiting of the card provided upon booking for the final invoice total.
Guests are advised that due to the high demand for accommodation, at certain times of the year, the payment is not refundable, nor is it transferable.
We accept all major Credit and Debit Cards (excluding American Express). Guest must pay all outstanding charges on departure from The New Inn. Should guests check out and not settle their account The New Inn reserves the right to charge the booking card the cost of the unpaid items: in addition to a fee to cover the additional administration required.
For any booking(s) cancelled at least 7 days prior to arrival, there will be no charge for cancellation. We do however reserve the right to pass on any 3rd party costs associated with the cancelation e.g. fees from our card payment provider for providing a refund: these costs would be itemised and deducted from the monies returned.
If a booking is cancelled after noon 7 days prior, no refund will be made except in the event of the room(s) being resold.
If the room is resold at a discounted price, the difference between the original price and the discounted price will be non-refundable. Therefore, the refund will only be made up to the value of the price that the room has been resold for.
Please note, the customer is unable to be refunded a greater amount than they originally paid.
For any booking booked direct, cancellation must be submitted via email.
For any booking booked through an agent (Expedia, Bookings.com, etc.), cancellation must be completed via the site through which it was booked (if you are unsure of how to do this, please contact the customer service team of the company used to book the room and they will be able to talk you through the cancellation process).
Guests may check in from 16:00pm and must check out by 10.30am on the day of departure. If guests require an early check in or late check out, there will be a £50 surcharge for the entire booking.
For any block booking(s) cancelled at least 1 month prior to arrival, there will be no charge for cancellation. We do however reserve the right to pass on any 3rd party costs associated with the cancelation e.g. fees from our card payment provider for providing a refund: these costs would be itemised and deducted from the monies returned.
If a block booking is cancelled after 1 month prior, no refund will be made except in the event of the rooms are resold.
If the rooms are resold at a discounted price, the difference between the original price and the discounted price will be non-refundable. Therefore, the refund will only be made up to the value of the price that the room/rooms have been resold for.
Please note, the customer is unable to be refunded a greater amount than they originally paid.
For any block booking booked direct, cancellation must be submitted via email.
For any block booking booked through an agent (Expedia, Bookings.com, etc.), cancellation must be completed via the site through which it was booked (if you are unsure of how to do this, please contact the customer service team of the company used to book the room and they will be able to talk you through the cancellation process).
When booking directly with The New Inn we will always do our best to accommodate a specific room request. However due to the needs/constraints of the business, The New Inn reserves the right to change room allocation to an equal or better room.
Bookings made through a third party will be allocated a room as booked. However, we cannot reserve specific rooms.
To ensure maximum letting potential from our rooms, we occasionally hold rooms for longer lets and would therefore decline a shorter booking. Once your booking has been confirmed, we would only cancel your booking if your accommodation was unavailable for reasons beyond our control. An attempt would be made to offer you alternative option. However, if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.
Your accommodation is available to you from 4pm on the day of arrival, unless otherwise arranged. Please be ready to leave your accommodation by 10.30am on the day of departure, unless otherwise arranged. Your bill for the accommodation and any extras or services taken during your stay is payable on departure.
All rooms that have been secured by credit/debit card will be held until 10.30am the following day.
On the day of departure, we kindly ask all guests to vacate their rooms by 10.30am: unless a later departure is stated as part of your booking. Late check-out after this time can be requested subject to availability and will be charged at an hourly rate.
Over occupancy of a room, without our prior arrangement, will incur the breach of the contract and guests will be asked to pay or vacate the premises.
Please note that we have a luggage weight limit of 15kg per bag, if any bag exceeds this weight, then we will be unable to carry it to your room for you.
The New Inn has onsite parking, for 40 cars, for its guests and patrons. Parking is provided on a first come first served basis. If, however, you have specific parking requirement, please contact The New Inn directly for more information.
Sorry, we do not provide facilities for children under 6.
We are a dog friendly Inn which I’m sorry to say mean on other pets. No dogs are allowed in the restaurant, but they are allowed in the Bar Area.
We have a limited provision of certain rooms for dogs to stay with you overnight. The charge is £15.00 a night: or by arrangement for several nights.
If pets are found to have defecated in the grounds of The New Inn, and the owners have not cleared up, The New Inn reserves the right to charge an additional £15.00, per incidence, which will be donated to The New Inn’s chosen charity.
Please be aware that at certain times throughout the year The New Inn may host weddings, live music, events and parties which you may feel would be an intrusion on your break. Please contact The New Inn directly for further information.
A non-refundable deposit of at least 25% of the total cost of the function must be paid upon confirmation of the details of the event with the remaining balance to be paid at least 14 days prior to the date of the function. Any amendments should be made at least 7 days prior to the date of the function.
When booking a sit-down meal, you will be required to place a pre-order 7 days before the date of the meal at the very latest, only minor amendments can be accepted up until 48 hours prior. Everything must be pre-ordered from the same menu.
If there is no food being served at the function, or the cost of food is less than £50, there will be a room hire charge of £50 that will be due to be paid 14 days prior to the event. This fee is non-refundable.
A non-refundable deposit of £15 per person will be required upon booking for a Festive menu, with the balance to be paid on or by the 1st of December, this is also non-refundable. A pre-order must be placed 7 days prior to the date of the meal, with any alterations being made up to 48 hours prior to the date of the meal. If there are some people who ‘might be coming’ and you are unable to confirm this until much closer to the time, we are happy that they come to the meal, their meal will be due to be paid at the time of the meal (please bear in mind that if anyone arrives on the day without prior notice or with no pre-order, their meal may be slightly delayed and certain items on the menu may not be available.).
In the event of any damage, fixable or otherwise, caused by deliberate, negligent, or reckless acts of the guests and/or their guests and/or sub-contractors and/or pets to The New Inn’s property or structure, whether reported or unreported, we reserve the right to make a charge to guest’s credit/debit card, and/or send an invoice for the amount required to make good or remedy any such damage, to the address/email address attached to the booking. We will, however, make every effort to keep any costs that the guest(s) would incur to a minimum.
In the event that guests take room keys with them on departure, they will be subject to a £150 charge unless the keys can be returned to us in good condition and in an acceptable period of time: we would ask guests to contact us as soon as they notice. All keys have a wooden fob attached to them with an address and postcode for The New Inn so that the keys can be returned by post.
By using our Wi-Fi, you agree to the following:
You will not use it for any illegal or unsavoury activities including but not limited to:
Whilst we strive to keep the Wi-Fi accessible at an acceptable speed, we cannot be held responsible for maintenance, or any other problems regarding the internet service provider(s).
We cannot be held liable for, nor can we control the websites you visit or the internet services you access, as such, we cannot guarantee that they are error-free, reputable, or malware free.
All public areas in the building and guests’ rooms are strictly non-smoking. Should you have been found to be smoking in your bedroom a charge of £250 will be made to your credit/debit card to cover the extra cleaning of furnishings, fabrics and loss of revenue. E-cigarettes and vaps shall not be used inside the premises.
When you make a booking with The New Inn, we collect the names of all the guests, in addition to the home address, email address and telephone number of the person making the booking. We also collect a debit or credit card information in order to take the deposit.
Any data gathered during this booking may be stored safely and securely as per our privacy statement.
All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third-party system, Eviivo.
Neither we nor Eviivo will share your information with any other third-party organisation, unless we are compelled by a legal reason for doing so. Your address is stored for very occasional direct mailings and email marketing, but you can opt-out at any time. Your name and address details and when you last stayed with us will be recorded and stored securely.
We use your home address as part of the card payment processing to validate the card.
You will be emailed a booking confirmation, further details on how to find us and other information you may find useful.
Following your departure, you will receive an automatic email from our booking system asking for your feedback. We will not use your telephone number to contact you unless it is for an emergency and/or we have been unable to contact you by email.
In the unlikely event that you have a problem during your stay you must bring it to the attention of The New Inn management at the time to ensure that we have an opportunity to rectify the problem during your stay.
If you are not satisfied that the issue has been resolved, please submit details in writing as soon as possible to enquiries@thenewinncoleford.co.uk
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
The New Inn’s functions and events are subject to Statutory Regulations including those relating to fire precautions and entertainment. The regulations should be observed and adhered to in such an event. The provisions of the Licensing Act 1964 as amended must be adhered to.
The New Inn shall not be in breach of this agreement if it does not provide the services due to the following circumstances:
The New Inn shall have the ability to assign, subcontract or transfer any of its rights or obligations under the Agreement as it sees fit.
Opening Times
Mon - Sat 12 – 3pm & 6pm – 11pm,
Sun 12 - 3pm & 6pm - 10:30pm
PLACES TO VISIT
© The New Inn All Rights Reserved - Web Design by Edworthy Media And Technology Limited
