Environmental Policy

The New Inn Coleford is in a picturesque, secluded Devon valley near Exeter between Dartmoor and Exmoor, a romantic thatched West Country Free House and restaurant with tasteful 4-star award bed and breakfast accommodation close to Exeter.

We are committed to providing a quality food, drink and accommodation service while remaining mindful of our potential impact on the natural environment in which we operate.

We will:

  • Adopt the mantra of Reduce, Reuse and Recycle
  • Minimise the use of paper in the office and re-use and recycle all paper where possible;
  • Switch off lights and electrical equipment when not in use and adjust heating with energy consumption in mind;
  • Where practicable, we will minimise the use of water, repairing leaks and drips as soon as possible
  • Seek to buy more environmentally friendly and efficient products;
  • We will endeavour to source locally produced food from local suppliers to help reduce the food miles and carbon footprint;
  • Use local trades people wherever possible;
  • Cleaning materials will be as environmentally friendly as practical, and we will only use licensed and appropriate organisations to dispose of waste;
  • Promote environmental awareness among our employees and encourage them to work in an environmentally responsible manner;
  • Train, educate and inform our employees about environmental issues that may affect their work and involve them in the implantation of this policy, for greater commitment and improved performance;
  • Commit to comply with relevant legislation and regulations relating to our industry;
  • We will continually seek to improve and monitor environmental performance to help improve and reduce environmental impact and review this statement annually to improve our environmental performance;
  • We reuse and recycle our paper, glass, plastic, card and tins;
  • Our printers have been specifically chosen to not use cartridges and are liquid ink filled;
  • We use recycled office stationary where possible;
  • All facial, toilet tissue and kitchen roll is made from sustainable forests;
  • All items that are found to be out of date shall be recorded and a decision as to the best disposal made. The stock ordering for these items shall then also be reviewed;
  • We operate with energy efficiency in mind -switching off lights when they are not needed, TV’s turned off and unplugging phones/ camera chargers, when not required.

We ask our guests to:

  • Turn off bedroom lights and TV’s when they leave either their room;
  • We ask guests to leave towels on the towel rails or alternatively on the floor if they require changing;
  • Separate their waste, where practical, to help with recycling;
  • Donate any loose change to The New Inn’s chosen charity, details of which and a collection box can be found in the bar.

GDPR Policy

Company Name:

The New Inn Coleford Ltd (‘the Company’)

Contact details:

Coleford, Crediton, Devon, EX17 5BZ

Document Name

Employee / Worker / Job Applicant Privacy Notice

Topic:

General Data Protection Regulations

Date:

Policy adopted from 27th June 2019

1       Background

The General Data Protection Regulations (GDPR) is a piece of legislation that places certain obligations on employers when it comes to Data Protection. This privacy notice must be issued to comply with the legislation. We have tried to make this notice as clear as possible, but if you have any questions about anything in it, please contact Mark Smeed.

2       Summary

The New Inn Coleford Ltd is a country inn that provides seasonal homemade food, real ales, a fine wine selection and accommodation. The New Inn Coleford Ltd must process the personal data of job applicants, employees and workers (including sensitive personal data) so that it can fulfil the statutory and contractual obligations of any employment/engagement, and to pursue its legitimate interests.

3       Your data

You might give (or have given) your personal details to the Company directly, such as on an application form or CV, or we may hold them already for existing staff. Much of the information we hold will have been provided by you, but some may come from internal sources, such as your manager when it comes to performance appraisals, or in some cases external sources, such as references from a previous employer, or your GP in the case of medical Fit Notes. 


4       Collection and use of personal data

4.1    Purpose of processing, and legal basis

As stated above, the Company will collect your personal data and will process your personal data for the purposes of fulfilling the contract of employment and Legitimate Interests.

The types and categories of information we hold may include; your application form and any references, proof of your eligibility to work in the UK, your contract of employment and any amendments to it; correspondence with or about you, for example letters to you about a pay rise or, (at your request), a letter to your mortgage company confirming your pay; information needed for payroll, benefits and expenses purposes; details of your qualifications, contact and emergency contact details; records of holiday, sickness and other absence; DBS information, information needed for any equal opportunities monitoring; records relating to your career history, such as training records, appraisals, other performance measures and, where appropriate, disciplinary and grievance records.

The legal basis we rely upon under the GDPR is:

  • Processing is necessary in relation to a contract to which the individual has entered into (in this case, a contract of employment or terms of engagement)
  • The processing is necessary for the purposes of the legitimate interests pursued by the controller (for example in the case of collecting special categories of data for diversity monitoring)

4.2        Recipients of data

The Company may share your personal data and/or sensitive personal data with the following categories of recipients:

  • Government bodies (e.g. the HMRC, DWP)
  • The company’s professional advisors (e.g. accountants, lawyers, HR advisors)
  • External service providers offering services to support our fulfilment of your contract of employment (e.g. pensions providers, financial advisers, external payroll services)
  • Other lawful means required for the fulfilment of your contract of employment/terms of engagement

We will only disclose information about you to third parties if we are legally obliged to do so or where we need to comply with our contractual duties to you, for instance we may need to pass on certain information such as bank account details to an external payroll provider, or other details about you to a pensions company.

4.3        Statutory/contractual requirement

Your personal data is required by law and is a contractual requirement. You are obliged to provide the personal data and if you do not the consequences of failure to provide the data are:

  • The company will be unable to lawfully employ you or engage your services

4.4        Data retention

The Company will retain your personal data only for as long as is necessary. Different laws require us to keep different data for different periods of time. The decision as to how long to store your data will be taken having given due regard to the laws prevailing.

For example we must keep your payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation.

5       Your rights

You have the following data protection rights:

  • The right to be informed about the personal data the Company processes on you;
  • The right of access to the personal data the Company processes on you;
  • The right to rectification of your personal data (if it’s incorrect);
  • The right to erasure of your personal data in certain circumstances;
  • The right to restrict processing of your personal data;
  • The right to data portability in certain circumstances;
  • The right to object to the processing of your personal data that was based on a public or legitimate interest;
  • The right not to be subjected to automated decision making and profiling; and
  • The right to withdraw consent at any time (where relevant).

6       Complaints or queries

If you have any queries or wish to complain about this privacy notice or any of the procedures set out in it please contact: Mark Smeed who handles data protection issues.

You also have the right to raise concerns with Information Commissioner’s Office if you believe that your data protection rights have not been adhered to.

Access Statement

Introduction

The New Inn Coleford is in a picturesque, secluded Devon valley near Crediton between Dartmoor and Exmoor, a romantic thatched West Country Free House and restaurant with tasteful 4-star award bed and breakfast accommodation close to Exeter.

The New Inn is a Grade II listed building with parts dating from the 13th century, so not all of our walls are straight, nor our floors level.  The accommodation is arranged over two floors, with the bar, restaurant and 1 letting room on the ground floor, the other letting rooms being on the first floor.

If there is any point that we have not covered in this statement, or you require assistance, please ask and we will be happy to help where we can.

Pre-Arrival

  • Information is available via our website, phone or a printed copy of this statement can be forwarded by post (please advise if you require a larger print size).
  • The New Inn has its own car park, a parking place close to the entrance can be reserved on request.
  • Assistance from car park to entrance is available on request.
  • The distance from the drop off point, in the car park, to the restaurant, bar and accommodation entrance is approximately 10m.
  • The path to restaurant, bar and accommodation entrance is flagstone and at least 3ft wide. It is uncovered but lit at night.  There are no steps or ramps, but a slight inclination in a 2 m section.
  • Access to the guests’ accommodation is via lobby with visual signage.
  • Dog water bowls are available on request.
  • Public transport is available from outside the Gospel Hall in Coleford – approximately 70m from the front door.
  • Taxis can be pre ordered for guests on request.
  • The nearest Shop-mobility scheme is in Crediton (4 miles away).

Arrival & Car Parking Facilities

  • The New Inn has a tarmac car park with 40 spaces to service the 7 letting rooms, restaurant and Inn.
  • The access to the cark park from the road is over a dropped kerb, the car park slopes gently towards the Inn.
  • The New Inn is signed and the phone number is on the signs next to the doors.

Bar and Reception Entrance

  • Entry to the lower drinking, via the accommodation reception, and upper dining areas, via the bar entrance, can be accessed without the use of stairs.
  • There are stone steps internally in the centre of the bar area. They number 3 in total (6 cm high and 35 cm deep) – there is a handrail beside these steps.
  • Natural light in the restaurant and bar area can be low, this is supplemented with additional, but low intensity, lighting when required.
  • Seating is available in the reception areas.
  • Most Doors have automatic Fire Door closing hinges.
  • The reception, restaurant and bar doors are open 12 -3 pm and 6 – 11 pm. Access to rooms is available outside these times.
  • Owners are expected to make all provision for domestic and service dogs.
  • The Inn is a no smoking building. There is a designated, covered smoking area externally.

Public Areas

  • The building is Grade II listed with parts dating from the 13th Century: it therefore has narrower upstairs corridors with uneven low head room and might not be suitable for the visually impaired.
  • Natural light throughout The New Inn can be low, this is supplemented with additional, but low intensity, lighting when required.
  • There are tables and chairs available in the public areas for our patrons to eat and drink.
  • Most tables and chairs are moveable. Most do not have arms. There may be some instability of tables/chairs on stone floors.
  • The Floor covering in the reception and bar area is of carpet, while the bar entrance and the restaurant is of quarry stone and as such can be uneven.
  • The New Inn has one downstairs bedroom, the other 6 are upstairs. The stairs are carpeted as are all bedrooms, some bathrooms and the upstairs corridors.
  • All stairs/steps in building have handrails.
  • All bedroom doors and most others are fire doors which close automatically.
  • No baby changing facilities are available.
  • There are stone steps internally to the centre of the bar area. They number 3 in total (6 cm high and 35 cm deep) – there is a handrail beside these steps.
  • We provide a food waiting service as standard.
  • Large text menus are available on request, preferably when booking.
  • Special diets and allergies can be catered for, some with ease, some with a little more planning, so prior confirmation is requested.
  • The fire alarm has an audible emergency tone.
  • Clear pictorial fire emergency exit signs are displayed.
  • The Inn is a no smoking building. There is a designated, covered smoking area externally.

Public WCs

  • The public conveniences are situated near the main bar and restaurant entrance. The corridor, and the toilets themselves, have a stone surface which can be uneven.
  • There are 3 female cubicles and a male cubicle and urinal. Because of the age of the building they are unsuitable for wheelchairs.
  • The entry doors, not cubicles, to the toilets are automatically closing fire doors.
  • There are no baby changing facilities due to the lack of space.
  • Coat hooks are provided on the rear of cubicle doors.

Laundry

  • A limited laundry service is available on request for our guests that are staying with us.

Outdoor Facilities

  • There is a garden outside. Part of this is level lawn, part is decked by the stream and the rest is flagstone.
  • It can be approached via a level pathway of flagstone, although there are 3 flagstone steps to access the outdoor seating area.
  • The garden and carpark are lit at night
  • Dog water bowls are provided in garden for our patrons.

Bedrooms

  • Most doors are 76 cm wide.
  • There is one only downstairs bedroom. Exterior access has a step of 6 cm height.
  • The other 6 letting rooms are access via 2 staircases, one serving 2 rooms, the other 4.
  • Dogs are only permitted in some of the bedrooms and confirmation will be required at the time of booking.
  • Natural light throughout The New Inn can be low, this is supplemented with additional, but low intensity, lighting when required.
  • Hospitality trays in each room have a kettle with a maximum mark for filling. Some kettles are cordless.
  • Most the bedding is manmade fibre.
  • The fire alarm has an audible emergency tone.
  • Guests are requested to put the emergency sign provided on to the bedroom door handle if they require assistance in the event of an evacuation.
  • All rooms have clear access from the bed to the bedroom door
  • Bedroom TVs and remote control.

Bathroom

  • All bedrooms have an en-suite bathroom, they all offer comfortable freedom of movement but the sizes vary slightly between rooms. Please contact us is you want exact measurements of a particular en-suite.
  • Some of the en-suites have a bath some have a shower and a bath. When booking a particular room, we can give you further information.
  • All bathrooms have a door with a handle and lock.
  • Each bathroom is decorated individually and co-ordinate with the bedroom.
  • The floor surface will be either: carpet in Rooms 4; Vinyl in Room 1,2, 3, 5 and 7; and Tiles in Room 6
  • Doors are single leaf and 76 cm width.

Additional Information

  • We ask you to make us aware, on checking in, if you require extra evacuation assistance should the need arise.
  • Fire alarms are audible. The Assembly Point is at the far end of the car park by the garages.
  • The Inn is a no smoking building. There is a designated, covered smoking area externally.
  • Mobile networks are sometimes restricted due to location of the building.
  • There are no inter-connecting rooms are available.
  • Staff/Owners are available 24 hrs a day – details in rooms.

Local equipment hire companies:

  • British Red Cross Medical Equipment Service EXETER 0845 331 3331 – Bradbury House, Apple Lane, Exeter They also have a delivery service.

Local public transport numbers:

  • Stagecoach, Exeter 01392 439439
  • National Rail Enquiries 0871 200 49 50

Local accessible taxi numbers:

  • Crediton Cars 01363 777714
  • Express Cars 01363 777177

Contact Telephone and Email Address

Address: THE NEW INN COLEFORD NR. CREDITON DEVON EX17 5BZ

Telephone: 01363 84242

Fax: 01363 85044

Email: enquiries@thenewinncoleford.co.uk

Website: www.thenewinncoleford.co.uk

Hours of operation: The Inn opening hours are 12 – 3 and 6 – 11 (10.30 pm on Sundays)

Emergency number: 01363 84242 will always be able to connect to us.

We welcome your feedback to help us continually improve if you have any comments please phone 0136384242 or email enquiries@thenewinncoleford.co.uk

Electronic Privacy Policy

We provide many facilities at The New Inn, including a restaurant, bar and accommodation.  We also work hard to protect your digital privacy.  Please read out Privacy Policy below.

Privacy Policy

This privacy policy is for the website www.thenewinncoleford.co.uk for The New Inn Coleford.  It governs the privacy of users who choose to use it.  It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).  This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA and PECR are adhered to.

It will also explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you, if any, on this website.  Further explanations may be provided for specific pages or features of this website to help you understand how we, this website and its third parties, if any, interact with you and your computer/device. If you have any questions please email us at enquires@thenewinncoleford.co.uk

The DPA and GDPR May 2018

We and this website complies to the DPA (Data Protection Act 1998) and complies to the GDPR (General Data Protection Regulation) which came into effect from May 2018.  We will update this policy accordingly after the completion of the UK’s exit from the European Union.

Use of Cookies

This website uses cookies to improve the user’s experience while visiting the website.  As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of/saving of cookies on their computer or device.

What are cookies?

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website.  This allows the website, through its server, to provide the users with a tailored experience within this website.

If you wish to deny the use and saving of cookies from this website to your computer’s hard drive please take the necessary steps in your web browser’s security settings to block all cookies from this website and its external serving vendors.  You can also use the cookie control system if available on your first visit.

Website visitor tracking

This website uses tracking software to monitor its visitors to better understand how they use it.  The software will save a cookie to your computer’s hard drive.  This is to track and monitor your engagement and usage of the website.  It will not store, save or collect personal information.

Downloads and media files

Any downloadable documents, files or media made available on this website are provided to users at their own risk.  While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party anti-virus software or similar applications.  We accept no responsibility for third party downloads and downloads provided by external third-party websites.  We advise users to verify their authenticity using third party anti-virus software or similar applications.

Contact and communication

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk.  Your personal information is kept private and stored securely until a time it is no longer required or has no use.  Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system.  This is done in accordance with the regulations named in ‘The policy’ above.

External website links and third parties

Although we try to only include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

Shortened URLs

URL shortening is a technique used on the web to shorten URLs (Uniform Resource Locators) to something substantially shorter.  This technique is especially used in social media and looks similar to those found on http://bit.ly.

Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.  We cannot guarantee or verify the contents of any externally linked website despite our best efforts.  Users should therefore note they click on external links at their own risk.  We cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social media policy and usage

We adopt a Social Media Policy when we utilise our online profiles.  While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles.  We will never ask for user passwords or personal details on social media platforms.  Users are advised to conduct themselves appropriately when engaging with us on social media.  There may be instances where this website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms.  You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

Email Mailing List and Marketing Messages

We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish.  Users can subscribe through an online automated process where they have given their explicit permission.  Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above.  Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages.  The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.  Email marketing messages may contain tracking beacons/tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages.  Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.  Our EMS (email marketing service) provider is MailChimp and you can read their privacy policy in the resources section.

Consent to communicate

The New Inn is committed to protecting and respecting your privacy.  We will only use your personal information to administer your account and to provide the products and services you requested.  From time to time, we would like to contact you about our services, as well as other content that may be of interest to you.

The New Inn – Terms and Conditions

Thank you for choosing to book with The New Inn in Coleford.  We are an independent business and look forward to welcoming you very soon and for you to enjoy your stay in Mid Devon together with our food, drink and hospitality.

When you make this booking, you are entering an agreement with us. Please read our terms and conditions below.

Bookings

Guests may book in advance or on arrival.  Rooms are subject to availability and The New Inn reserves the right to refuse any booking for good reason.  Accommodation must be paid for when booking.  Final settlement is required on your departure should you incur any additional costs during your stay.  Should guests check out and not settle their account The New Inn reserves the right to charge the booking card the cost of the unpaid items: in addition to a fee to cover the additional administration required.

Prices

The price for accommodation is inclusive of VAT and may or may not include breakfast: depending upon the details of the booking made.  All extras such as additional meals, drinks, etc are available at an additional cost.  Our best prices are for bookings made direct through our website or by contacting us direct. 

A donation of £1 to The New Inn’s chosen charity will be added to your bill, payable entirely at your discretion when settling the bill.  Please either enquire, or look within the bar area for the locally focused charity we are currently supporting.

Disabilities

The New Inn is a Grade II listed building with parts dating from the 13th century, so not all of our walls are straight, nor our floors level.  The accommodation is arranged over two floors, with the bar, restaurant and 1 letting room on the ground floor, the other letting rooms being on the first floor. We have an Access Statement which can be viewed on request or through our website – please phone to make further enquiries.  We are unable to offer disability features in the bedrooms.

Payment

You will be asked to provide a credit/debit card at the time of the booking to secure your reservation.  Full payment will be taken when you book the room(s).  By booking you are authorising the further debiting of the card provided upon booking for the final invoice total.

Guests are advised that due to the high demand for accommodation, at certain times of the year, the payment is not refundable, nor is it transferable.

We accept all major Credit and Debit Cards (excluding American Express).  Guest must pay all outstanding charges on departure from The New Inn.  Should guests check out and not settle their account The New Inn reserves the right to charge the booking card the cost of the unpaid items: in addition to a fee to cover the additional administration required.

Cancellation – Single room

For any booking(s) cancelled at least 7 days prior to arrival, there will be no charge for cancellation.  We do however reserve the right to pass on any 3rd party costs associated with the cancelation e.g. fees from our card payment provider for providing a refund: these costs would be itemised and deducted from the monies returned.

If a booking is cancelled after noon 7 days prior, no refund will be made except in the event of the room(s) being resold.

If the room is resold at a discounted price, the difference between the original price and the discounted price will be non-refundable.  Therefore, the refund will only be made up to the value of the price that the room has been resold for.  

Please note, the customer is unable to be refunded a greater amount than they originally paid.

For any booking booked direct, cancellation must be submitted via email.

For any booking booked through an agent (Laterooms, Bookings.com, etc.), cancellation must be completed via the site through which it was booked (if you are unsure of how to do this, please contact the customer service team of the company used to book the room and they will be able to talk you through the cancellation process).

Block Bookings – 3 rooms or more

Guests may check in from 2:30pm and must check out by 11.00am on the day of departure.  If guests require an early check in or late check out, there will be a £50 surcharge for the entire booking.  All guests will have a 10% discount on food over the duration of the stay, when it is charged to the room (this cannot be used in conjunction with any of our food offers).

Cancellation – Block Booking

For any block booking(s) cancelled at least 1 month prior to arrival, there will be no charge for cancellation. We do however reserve the right to pass on any 3rd party costs associated with the cancellation e.g. fees from our card payment provider for providing a refund: these costs would be itemised and deducted from the monies returned.

If a block booking is cancelled after 1 month prior, no refund will be made except in the event of the rooms are resold.

If the rooms are resold at a discounted price, the difference between the original price and the discounted price will be non-refundable.  Therefore, the refund will only be made up to the value of the price that the room/rooms have been resold for.  

Please note, the customer is unable to be refunded a greater amount than they originally paid.

For any block booking booked direct, cancellation must be submitted via email.

For any block booking booked through an agent (Laterooms, Bookings.com, etc.), cancellation must be completed via the site through which it was booked (if you are unsure of how to do this, please contact the customer service team of the company used to book the room and they will be able to talk you through the cancellation process).

Room allocation: Direct Bookings

When booking directly with The New Inn we will always do our best to accommodate a specific room request. However due to the needs/constraints of the business, The New Inn reserves the right to change room allocation to an equal or better room.

Room allocation: Third Party (Agency Bookings)

Bookings made through a third party will be allocated a room as booked. However, we cannot reserve specific rooms.

Non-availability

To ensure maximum letting potential from our rooms, we occasionally hold rooms for longer lets and would therefore decline a shorter booking.  Once your booking has been confirmed, we would only cancel your booking if your accommodation was unavailable for reasons beyond our control.  An attempt would be made to offer you alternative option.  However, if this was not possible, or unacceptable to you, then we would refund all monies paid by you.  Our liability would not extend beyond this refund.

Arrivals & Departures

Your accommodation is available to you from 3pm on the day of arrival, unless otherwise arranged. Please be ready to leave your accommodation by 10.30am on the day of departure, unless otherwise arranged.  Your bill for the accommodation and any extras or services taken during your stay is payable on departure.

All rooms that have been secured by credit/debit card will be held until 10.30am the following day.

On the day of departure, we kindly ask all guests to vacate their rooms by 10.30am: unless a later departure is stated as part of your booking.  Late check-out after this time can be requested subject to availability and will be charged at an hourly rate.

Occupancy

Over occupancy of a room, without our prior arrangement, will incur the breach of the contract and guests will be asked to pay or vacate the premises.

Luggage

Please note that we have a luggage weight limit of 20kg per bag, if any bag exceeds this weight, then we will be unable to carry it to your room for you.

Parking

The New Inn has onsite parking, for 40 cars, for its guests and patrons.  Parking is provided on a first come first served basis.  If, however, you have specific parking requirement, please contact The New Inn directly for more information.

Children

Sorry, we do not provide facilities for children under 6.

Dogs

We are a dog friendly Inn which I’m sorry to say mean on other pets.  No dogs are allowed in the restaurant, but they are allowed in the Bar Area. 

We have a limited provision of certain rooms for dogs to stay with you over night.  The charge is £15.00 a night: or by arrangement for several nights. 

If pets are found to have defecated in the grounds of The New Inn, and the owners have not cleared up, The New Inn reserves the right to charge an additional £15.00, per incidence, which will be donated to The New Inn’s chosen charity.

Hotel Events

Please be aware that at certain times throughout the year The New Inn may host weddings, live music, events and parties which you may feel would be an intrusion on your break.  Please contact The New Inn directly for further information.

Functions

A non-refundable deposit of at least 25% of the total cost of the function must be paid upon confirmation of the details of the event with the remaining balance to be paid at least 14 days prior to the date of the function.  Any amendments should be made at least 7 days prior to the date of the function.

When booking a sit-down meal, you will be required to place a pre-order 7 days before the date of the meal at the very latest, only minor amendments can be accepted up until 48 hours prior. Everything must be pre-ordered from the same menu.

If there is no food being served at the function, or the cost of food is less than £50, there will be a room hire charge of £50 that will be due to be paid 14 days prior to the event.  This fee is non-refundable.

Festive Menu

A non-refundable deposit of £5 per person will be required upon booking for a Festive menu, with the balance to be paid on or by the 1st of December, this is also non-refundable.  A pre-order must be placed 7 days prior to the date of the meal, with any alterations being made up to 48 hours prior to the date of the meal. If there are some people who ‘might be coming’ and you are unable to confirm this until much closer to the time, we are happy that they come to the meal, their meal will be due to be paid at the time of the meal (please bear in mind that if anyone arrives on the day without prior notice or with no pre-order, their meal may be slightly delayed and certain items on the menu may not be available.).

Damages and Breakages

In the event of any damage, fixable or otherwise, caused by deliberate, negligent, or reckless acts of the guests and/or their guests and/or sub-contractors and/or pets to The New Inn’s property or structure, whether reported or unreported, we reserve the right to make a charge to guest’s credit/debit card, and/or send an invoice for the amount required to make good or remedy any such damage, to the address/email address attached to the booking.  We will, however, make every effort to keep any costs that the guest(s) would incur to a minimum.

Loss of Keys

In the event that guests take room keys with them on departure, they will be subject to a £15 charge unless the keys can be returned to us in good condition and in an acceptable period of time: we would ask guests to contact us as soon as they notice.  All keys have a wooden fob attached to them with an address and postcode for The New Inn so that the keys can be returned by post.

Wi-Fi

By using our Wi-Fi, you agree to the following:

You will not use it for any illegal or unsavoury activities including but not limited to:

  • Viewing or distributing child pornography;
  • Pirating or illegally viewing any media in any form, including but not limited to streaming, torrenting, P2P (peer to peer) and via direct downloads;
  • Illegal distribution of content including but not limited to the above means;
  • Gaining unauthorised access to devices, files, accounts, websites, etc.;
  • Scamming another party;
  • Threatening, harassing, defaming, slandering, libelling, or bullying anyone through whatever means (be it social media, forums, comment sections, emails, instant messaging services, etc).

Whilst we strive to keep the Wi-Fi accessible at an acceptable speed, we cannot be held responsible for maintenance, or any other problems regarding the internet service provider(s).

We cannot be held liable for, nor can we control the websites you visit or the internet services you access, as such, we cannot guarantee that they are error-free, reputable, or malware free.

No Smoking

All public areas in the building and guests’ rooms are strictly non-smoking.  Should you have been found to be smoking in your bedroom a charge of £250 will be made to your credit/debit card to cover the extra cleaning of furnishings, fabrics and loss of revenue.  We also request that e-cigarettes are not used inside the premises.

What information we collect about you

When you make a booking with The New Inn, we collect the names of all the guests, in addition to the home address, email address and telephone number of the person making the booking.  We also collect a debit or credit card information in order to take the deposit.

Data

Any data gathered during this booking may be stored safely and securely as per our privacy statement.

How is your data stored?

All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third-party system, Eviivo.

Neither we nor Eviivo will share your information with any other third-party organisation, unless we are compelled by a legal reason for doing so.  Your address is stored for very occasional direct mailings and email marketing, but you can opt-out at any time. Your name and address details and when you last stayed with us will be recorded and stored securely.

How we use the information we hold on you

We use your home address as part of the card payment processing to validate the card.

You will be emailed a booking confirmation, further details on how to find us and other information you may find useful.

Following your departure, you will receive an automatic email from our booking system asking for your feedback. We will not use your telephone number to contact you unless it is for an emergency and/or we have been unable to contact you by email.

If you have a problem

In the unlikely event that you have a problem during your stay you must bring it to the attention of The New Inn management at the time to ensure that we have an opportunity to rectify the problem during your stay.

If you are not satisfied that the issue has been resolved, please submit details in writing as soon as possible to enquiries@thenewinncoleford.co.uk

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Licensing and Statutory Regulations

The New Inn’s functions and events are subject to Statutory Regulations including those relating to fire precautions and entertainment. The regulations should be observed and adhered to in such an event.  The provisions of the Licensing Act 1964 as amended must be adhered to.

Force Majeure

The New Inn shall not be in breach of this agreement if it does not provide the services due to the following circumstances:

  • Industrial action by the Company’s employees;
  • Industrial action by the staff of one of the Company’s suppliers;
  • Fire, lighting, explosion, riot, civil commotion, malicious damage, extreme weather conditions, storm, flood, burst pipes, earthquake, terrorism and The New Inn being damaged or destroyed;
  • Postal bookings which do not reach the Company;
  • Breakdown of machinery, or any failure to supply The New Inn with gas, electricity, water and so on, outside the control of the management;
  • If any of the above occurs The New Inn’s staff will do their best to avoid any inconvenience to you or your Guests.

Assignment

The New Inn shall have the ability to assign, subcontract or transfer any of its rights or obligations under the Agreement as it sees fit.

Third Party Rights

None of the terms of these Terms and Conditions are intended to be enforceable by any third party nor is it intended that these Terms and Conditions will confer any right on any person pursuant to the Contracts (Rights of Third Parties) Act 1999.

Variation

No variation of these Terms and Conditions shall be valid unless it is in writing and signed by, or on behalf of, each of the parties.

Waiver

Failure to exercise, or any delay in exercising, any right or remedy provided under these Terms and Conditions by law to The New Inn shall not constitute a waiver of that, or any other right or remedy, nor shall it preclude or restrict any further exercise of that, or any other right or remedy.

Severance

If any provision of these Terms and Conditions, or part of any provision, is found by a court to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of these Terms and Conditions, and the validity and enforceability of the other provisions of these Terms and Conditions shall not be affected.

Right of Set Off

The New Inn shall have the ability to deduct any sums owed to it by the guest or patrons against any sums it owes: whether any such sum is present or future, when so ever arising, liquidated or unliquidated, under these Terms and Conditions or not.  Any exercise by The New Inn of its rights under this clause shall be without prejudice to any other rights or remedies available to it under these Terms and Conditions or otherwise.

Jurisdiction

The Agreement shall be governed by laws of England and Wales and Courts of England and Wales shall have exclusive jurisdiction to settle any dispute that arises out of or in connection with these Terms and Conditions or its subject matter or formation.

Website Information

While all reasonable efforts have been taken to ensure the accuracy of information on this website The New Inn do not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the information featured on the site without notice.  Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product.

The content of the website is the copyright of The New Inn, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.

Trademarks used on the website are the property of the respective Owners. Hyperlinks to third party websites are provided for your convenience and we do not accept responsibility for the content or use of any third party sites.

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